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FAQ FAQ


Q: How much does it cost to use the mobi-site?
A: Normal data costs apply but we have designed the site to be light on data. So it shouldn't cost much at all.

Q: Do I have to pay to join?
A: Nope! Membership is free!

Q: When I enter a competition do I use up my points?
A: No, you don't exchange points for entry into the competitions. But Points do expire 12 months after you earn them. So if you earn 100 points today for completing a "Test Me" quiz, those 100 points will expire in 12 months. That is why it is important to keep active so you continue to earn points so you can keep entering competitions.

Q: What's the point of joining?
A: We want to help you learn more about yourself to prepare you for an exciting future and we reward you with cool prizes along the way. Joining is the key to earning points so sign up today and start on your "Path to Greatness".

Q: How do I enter competitions?
A: Check out the rewards page and see which competitions you are interested in. Then simply hit enter!

Q: After I have won my prize, how will you get to me?
A: If it's a voucher we'll SMS the code straight to your phone. If it's something bigger like a phone or iPad we'll have it delivered straight to you. So keep your contact details up to date so we can keep in touch!

Q: How do I use my voucher?
A: Simply take the mobile voucher you received via SMS to the closest retailer and present your mobile voucher at the till. Remember it isn't an iloveLife voucher, it's a mobile voucher from the retailer.

Q: What do you do with my personal information?
A: All your personal information is protected under the Protection of Personal Information Act. We take privacy very seriously so none of your data will be shared.

Q: How do I redeem my airtime voucher?
A: If you win an airtime voucher you will be sent an SMS with instruction to dial a USSD string, this will help us determine which cellular network you are on. You will then receive a second SMS with the airtime code. Please follow the prompts in the second SMS to redeem the voucher.
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